If you have any other questions, feel free to call us at (800) 407-5835.
How does the process work?
Give us a call and our office manager will get you booked for an appointment. Allow a 2 hour window for us to arrive at your home, office or chosen destination. (Please note, at times we will come across matted dogs, aggressive and difficult to groom dogs and also puppies that will need more time, but we will always call ahead to let you know of any delays). Once we've arrived, your pet will be pampered and taken fantastic care of in about 45-90 minutes and returned to you looking and feeling foxy!
Why don't I receive an exact time upon scheduling?
Please allow an hour window for us to arrive at your home, office or chosen destination. As a mobile service, our schedule is subject to interruptions. We will arrive as close to the scheduled appointment window as possible, however sometimes situations occur that disrupts our groomer's schedule. This may include traffic, refueling, inclement weather, mechanical difficulties or the neccessity of spending more time with another client's pet. We will never compromise the safety of a pet by rushing to meet a schedule. You will be contacted and advised with an updated arrival time when our schedule changes beyond our control.
Can I stay with my pet while they are groomer?
We do invite all of our pet parents in to see our great truck, however, once the grooming process begins, we ask that all parents avoid being in a place that their pet can see them. This is for your pet's safety, as many can get anxious or make sudden movements when they see a familiar face. We promise, our groomer will make them feel at ease and they'll have a great time with her!
What areas do you service?
We are currently have appointments available in Modesto, Escalon, Riverbank, Oakdale, Manteca, Ripon, Salida, Ceres, Turlock, Waterford, Hughson, Patterson, Hilmar, Newman & Gustine. We also work in Tracy & Mountain House and the Tri Valley area; Livermore, Dublin & Patterson. Certain days will be blocked for specific areas, but we will be flexible to accomodate most schedules. Please check our online booking site or call for details.
Do you need water or electricity from my house?
Our bus is fully equipped with water tanks for both clean and waste water and we have a generator for power. Occasionally if our generator is acting up, we may need to plug into any electrical outlet. An outlet on the front or side of the house or one in the garage will work great.
What form of payment do you accept?
We accept Visa, Mastercard, checks or cash. We charge a $35 fee for all returned checks which must be paid before booking your next appointment.
What happens if I forget my appointment?
We appreciate your respect of our 48 hour cancellation policy. Please remember once you book an appointment, you are actually blocking time for your pet and there are others who could have filled your spot. There will be a $35 cancellation fee per pet for non-cancelled appointments within 48 hours. After 2 last minute cancellations or "no-shows" we will need prepayment for any future appointments. Scheduling an appointment is your acceptance of these policies.
Can I get an appointment reminder?
Yes! If you give us your email address at the time of booking, you will receive an email confirmation of your appointment as well as a reminder email a day or two before your appointment. We also have text reminders. Ask your groomer to get you set up for this service.
Where can I see what other people think about your services?
We've had many great reviews from happy customers, which makes us so proud! Click here to see all the wonderful things our customers have said about us on Facebook!
Why is mobile grooming more expensive than a regular salon?
Mobile grooming is a wonderful service that gives your pet the extra, one-on-one attention that they deserve in a private, relaxed environment.
It’s convenient for you as well as your pet. We come to you, so there’s no need for multiple trips to the salon.
Your pet will never be sitting in a cage waiting for their turn.
There are no other pets in our mobile spa so there will be no anxiety for your pet.
We hand dry all of our pets, so your pet will never be stuck in a cage dryer for hours with no water.
Our salon is cleaned and sanitized after each and every groom to prevent spread of disease, fleas, or ticks.
We only use premium, all natural products.
We spend time making your pet feel comfortable and relaxed before starting their groom and make sure they get the breaks they need. Your pet is with the same groomer from start to finish. We love them & think they are just as cute as you do!
Can you groom cats in your mobile truck?
Yes! We love cats as long as they love us!
How do you handle aggressive dogs?
First of all, we find that in our mobile truck we encounter much less aggressiveness in dogs than in a regular salon. We believe this is because of the calm environment that we have, with no other animals or noises to create anxiety.
When we do encounter a dog that is just not happy about the grooming process, our groomers work with him/her at whatever pace necessary to put them at ease. Very rarely, if a dog becomes aggressive to the point of putting either him/her or our groomer in danger, we will let you know that we must stop the grooming process. At that point, we will charge a $35 convenience fee for the visit.